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Questions about your order, your routine, the science, or the subscription? We read every message and usually reply within a day.
Send us a message
Tell us what's on your mind. The more specific you can be, the faster we can help.
Most messages we get are these three.
How do I manage or cancel my subscription?
Log into your account and head to the subscription tab — you can skip, push a date, switch frequency, or cancel in two clicks. No phone call needed. If anything isn't working, send us a message above.
When will my order ship?
Orders placed before 2 PM ET ship the same business day. You'll get a tracking number by email within 24 hours. Domestic delivery usually lands in 3–5 business days.
The oil isn't working for me — what now?
First — how long has it been? Real change usually starts around week six. If you're at 90 days and not seeing softer, slower regrowth, email us and we'll refund your first order in full. No restocking, no returning the bottle.